How to Communicate with Tact, Professionalism and Diplomacy

growth strategies for life


Corporate employers demand strong communication and presentation skills. As a future professional, you will not only be expected to be a confident speaker, but also to organize and prepare clear, concise, and interesting presentations. For successful participation in professional and social life, students must develop effective communication skills. This course focuses on the ethics of communication in interpersonal, professional, and civic contexts. We will explore diverse ethical frameworks, principles, and guidelines for helping to discern what rights and responsibilities, if any, communicators have to themselves, to their families and communities, and to the broader global community.


  • Discuss the role of verbal and nonverbal communication in professional contexts
  • Explain the communication skills necessary for developing and maintaining professional relationships, including listening, networking, and conflict management
  • Identify cultural differences within the workplace
  • Explain the role communication plays in intercultural competence and the benefits to embracing multiculturalism in professional settings
  • Demonstrate knowledge of small group communication, leadership, and the components of effective meetings
  • Understand the interview process, both as an interviewee and as an interviewer
  • Develop and deliver professional presentations as an individual and a group
  • Conduct self-assessments of one’s professional communication skills and suggest ways to improve

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Course Content

Time: 1 day

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  • 1 Day (4-Hours)
  • Non-Credited Certification Course
  • Access to Free Resources
  • Certificate of Completion
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